- We reserve the right to cancel any service, for any reason. Racism, sexism, or disrespect towards our staff will result in immediate and permanent termination of service.
- We offer a 100% satisfaction guarantee; if you’re not satisfied enough with our service to recommend us to a friend, we will re-clean your entire home free of charge.
- Health of our staff is very important. We do not allow our cleaners to:
- climb heights beyond what’s reachable on a three-step ladder;
- move or lift heavy furniture (requiring assistance of one more person to move);
- clean biohazard substances (including animal or human waste);
- clean areas infested with insects;
- clean areas with mold;
- perform any other tasks that may jeopardize their health or safety.
- We do not assume liability for health and safety of your pets. While we are very mindful and careful about your pets, you are in the best position to ensure their safety and wellbeing.
- We are not liable for damage that is caused by “normal wear and tear”, improper installation of an item(s), or artwork, collectibles or family heirlooms valued over $200 and that is not disclosed during the time of making the appointment. If any damage or perceived damage is noticed after the maids have left, the customer must notify LA Clean Home within 24 hours of any problem that may have occurred at the address during that day and time of the scheduled cleaning. Customers must provide images of damage of both before and after the cleaning along with proof that damages were caused at the time of the cleaning. We will do its best to resolved the problem and come up with a reasonable solution. These items include but are not limited to the following examples:
- Carpet & Rug Snags – Carpet snags are the result of exposed loops caused by normal wear and tear, moving furniture, etc. which are snagged by a vacuum’s roller brush. We use vacuums that are set to industry standards (which cannot be adjusted). In order to limit snags or fraying, we will try our best not to go near the bad areas of carpeting/rugs.
- Broken Blinds – Customers should be aware that there are some inherent risks each time your blinds are cleaned. Blinds will become brittle from daily exposure to the sun and aging, and strings/chords will weaken over time resulting in breaks.
- Improperly hung pictures/decorations/mirrors – If these items are securely/properly attached to the wall, they should not fall when the item is dusted/wiped.
- Artwork, Collectibles or Family Heirlooms valued over $200 – These items are expensive and/or impossible to replace. In that case, we do not assume the risk of cleaning such items. It is the customer’s responsibility to inform, in writing, of any item(s) that fall into this category.
- Woodwork, Vintage/Antique Wood Furniture, Un-finished & Furniture with Special Instructions – Please let us know during your booking if your woodwork, wooden furniture or vintage wooden furniture is not sealed or is made of another material other than actual wood. Please discuss your furniture care needs with specifications as per item if they need special attention in anyway. If you would like to supply your own cleaning product(s) for your specific piece(s) of furniture, leather furniture, pianos, etc., please notify us via email or mail of the preferred product(s) you will provide us with.
- LA Clean Home requires 5 business days to resolve any and all issues that occur before leaving associated negative reviews on any public facing LA Clean Home webpage (e.g. Google+, Yahoo Local, Yelp, Angie’s List). This cooldown period allows both LA Clean Home and its client to work together to attempt to best resolve matters in a way that keeps relations in a positive standing.
- We need electricity and water! If your utilities are turned off, we will gladly reschedule to when they are back on.
- If the home is in bad shape – broken glass, mountains of clutter, or “hoarder’s living space” – we can most likely bring it to a livable/ habitable standard. However, the end result will not be comparable with the level of cleanliness we can achieve on a standard home. Because of that, we will discuss this issue before starting the job and upon arrival onsite. We will photograph before and after for potential sharing and strategizing within our company on how to best approach the cleaning.
- We may use the photos of our work on our social media – without any of your identifiable information in the photo, e.g. a sink, a stove, a vacant space, etc.
- We carefully plan our appointments and any last-minute cancellations or rescheduling are very disruptive and result in losses to the company and our staff. Because of this, wee charge a flat $80 fee if the appointment is cancelled after 3 pm the day before the cleaning appointment. Also, we charge a $80 flat fee if for any reason the cleaners are denied access to the home.
Occasionally we are able to waive it when we can replace the appointment with another one or if there is a serious reason for the cancellation.
- While La Clean Home’s teams always aim to arrive on-time, road conditions and other unfortunate conditions do arise. As a result, La Clean Home’s cleaners may arrive 30 minutes on each side of the scheduled hour; e.g. if your cleaning is scheduled for 12pm, we may arrive from 11:30am to 12:30pm.
- To the maximum extent permitted by applicable law, la clean home does not warrant, endorse, guarantee, or assume responsibility for the cleaning services, including the cleaning services performed by la clean home’s representatives, or any losses or damages that may result therefrom. the service, including our cleanings, are provided to you on an “as is” and “as available” basis. use of the service is at your own risk. to the maximum extent permitted by applicable law, the service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, workmanlike quality, or non-infringement. without limiting the foregoing, la clean home, its subsidiaries, and its licensors do not warrant that the service is accurate, reliable or correct; that the service will meet your requirements; or that the service will be available at any particular time or location, uninterrupted or secure.
- 13. By using this Site, you signify your acceptance of these terms. If you do not agree to these terms, please do not use our Site. Your continued use of the Site following the posting of changes to these terms will be deemed your acceptance of those changes.
